AI-powered healthcare operations
Smart scheduling.
Real care.
OurCall.AI is an AI-powered scheduling and communication platform designed to optimize healthcare operations, reduce no-shows, and improve patient flow through intelligent automation.
Built for clinics, hospitals, and healthcare systems — to coordinate people, time, and resources seamlessly.
Not just scheduling.
OurCall.AI is an intelligent operational assistant that uses artificial intelligence to manage appointments, staffing, and patient communication in real time.
Thinks in real time
Who should be seen, when, by whom — and how they should be contacted.
Coordinates care
Aligns people, time, and resources across the system — not just a calendar.
Reduces friction
Automation where it matters: scheduling, reminders, rescheduling, follow-ups.
OurCall.AI thinks for you
• Who should be seen?
• When?
• By whom?
• And how should they be contacted?
All automatically.
The problem
Healthcare systems struggle with operational load — and patients feel it.
Common challenges
• High no-show rates
• Manual scheduling workflows
• Overloaded front desks
• Poor patient communication
• Missed follow-ups
• Clinician and staff burnout
The impact
• Lost revenue
• Delayed care
• Poor patient experience
• Operational inefficiency
Our solution
OurCall.AI uses artificial intelligence to automate scheduling, optimize workflows, communicate with patients, prioritize care intelligently, and reduce operational friction — all in one platform.
Core features
Predictive. Adaptive. Human-centered.
1) Smart AI Scheduling
OurCall.AI schedules appointments based on provider availability, patient urgency, visit complexity, historical no-show behavior, and real-time workload.
No static calendars. OurCall adapts dynamically.
2) AI Voice & Messaging
Communicates with patients via AI voice calls, SMS/text messages, and optionally email/WhatsApp.
- Appointment reminders & confirmations
- Rescheduling & follow-ups
- Missed appointment recovery
Patients respond naturally — OurCall handles the rest.
3) No-Show Reduction Engine
Predicts no-shows using behavioral models and automates actions to protect the schedule: identifies high-risk appointments, sends smart reminders, rebooks canceled slots, and fills gaps in real time.
Result: higher attendance, higher revenue.
4) Intelligent Patient Prioritization
Prioritizes patients based on medical urgency, clinical complexity, social risk factors, and resource availability — so critical patients are seen faster and flow stays optimized.
5) Workflow Optimization
Coordinates front desk staff, nurses, residents, physicians, and administrators. Aligns patient demand, staff capacity, and operational constraints — in real time.
6) System Integrations
Integrates with EHR systems, Google Calendar, Outlook, Slack/Teams, and telehealth platforms.
No need to change workflows. OurCall fits into your system.
Who is OurCall.AI for?
Any organization managing patients, staff, and time.
Primary care
High-volume scheduling, continuity, follow-ups.
Specialty clinics
Complex visits, resource constraints, prioritization.
Academic centers
Multi-role staffing, residents, layered workflows.
Outpatient departments
System-wide coordination, throughput, flow.
Urgent care
Fast triage, spikes in demand, real-time load.
Telehealth
Automation + communication to keep visits on time.
Benefits
For systems, teams, and patients — measurable operational impact.
For healthcare systems
• Reduced no-shows
• Increased revenue
• Optimized staffing
• Lower admin burden
• Better patient flow
For clinicians, staff, and patients
Clinicians & staff: less manual work, smarter schedules, fewer interruptions, lower burnout.
Patients: faster access to care, better communication, fewer missed visits, higher satisfaction.
Why OurCall.AI is different
Most scheduling software is static, rule-based, calendar-focused, and manual.
OurCall.AI is AI-driven, predictive, adaptive, systems-level, and human-centered.
OurCall doesn’t just manage time. It coordinates care.
Our vision
OurCall.AI aims to become the operating system for healthcare operations — from small clinics to entire health systems.
A platform where
• Time is optimized
• Resources are aligned
• Patients are prioritized intelligently
• Care flows efficiently
Our philosophy
Healthcare does not need more software.
It needs intelligent systems.
Built by clinicians and technologists who understand that operations shape outcomes.
Disclaimer: This website is for informational purposes and does not provide medical advice.
Questions, answered.
Is OurCall.AI a marketplace?
No — it’s an operational platform focused on scheduling, communication, and workflow optimization.
Do we have to change our workflow?
OurCall.AI is designed to fit into existing systems and integrate where needed.
Does it integrate with EHRs?
Integrations can include EHR systems and common tools like Google Calendar, Outlook, and collaboration platforms.
How do we get started?
Request a demo or join the waitlist — we’ll follow up with next steps.
Leadership
Ablayeva Nellya, MD, PsyD, Harvard AI
CEO & Founder
Ablayeva Nellya is a physician leader and healthcare innovator building OurCall.AI, an AI-powered scheduling and communication platform focused on reducing no-shows, improving patient flow, and optimizing clinical workflows through intelligent automation. She is a Chief Resident in Family Medicine and President of the Family Medicine Chapter of the Academy of Family Physicians. An International Medical Graduate (IMG), she previously trained and worked as a Neurologist in Ukraine. She also completed advanced training through the Harvard AI in Healthcare Program, focused on safe, real-world clinical AI implementation. Her mission is to build intelligent systems that support clinicians, improve patient experience, and transform healthcare delivery
Clinical expertise combined with AI innovation to modernize healthcare operations at scale.
Arshad Mohammed, MD
Co-Founder & CTO
Arshad Mohammed is the Co-Founder and CTO of OurCall.AI and Head of Unit at Mercy Health Australia, leading orthopaedics with a focus on clinical excellence and patient safety.
With over 25 years of experience as an orthopaedic surgeon, his interests include arthroplasty, arthroscopy, and sports injuries involving the knee, hip, shoulder, and ankle.
He is also co-founder/director of an independent medicolegal examination service in Victoria and an early adopter of AI in clinical workflows. He holds FRACS, FAOrthA, and a Master of Medicine (Orthopaedics) from the National University of Singapore.
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